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Current Issue

Journal Cover
Vol. 15 No. 3 (2013)
Home » Vol. 15 No. 3 (2013) » Article Detail
VOL. 15 NO. 3 (2013) DOI: 10.33301/2013.15.03.05

Measuring Service Quality in The Context of Higher Education in Vietnam

Authors: Nguyen Thi Hoang Yen

Abstract:

This paper focuses on the understanding of service quality in the context of Vietnamese universities. It proposes an approach for measuring the quality of the higher education service provided by universities in Vietnam. Firstly, an exploratory study was conducted. Then, the set of items which were generated became the subject of a questionnaire that was then administered to 675 students of a Vietnamese university to determine the dimensions of higher education service quality in this context. The obtained results permit us to appropriate a measurement scale which is slightly different from the SERVQUAL scale widely known as the standard for measuring service quality. The results also show that tangible elements, responsiveness and assurance seem to be three specific dimensions of the higher education service of Vietnamese universities.
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Other Articles in this Issue:

  • FDI and Growth in Vietnam: A Critical Survey

    Authors: Tran Thi Anh Dao, Dinh Thi Thanh Binh

  • The Impact of The Anchoring and Adjustment Bias on Analysts’ Forecast in Vietnam Stock Market

    Authors: Nguyen Duc Hien, Trinh Quang Hung, Bui Huong Giang

  • Is Bangladesh A Beneficiary of South Asian Free Trade Area (SAFTA)?

    Authors: Tarikul Islam, Abdullah Raihan, Muhammad Musharuf Hossain Mollah

  • Cash Transfers For The Most Vulnerable and Poor Elderly People in Vietnam: An Ex-Ante Impact Evaluation

    Authors: Giang Thanh Long, Hoang Chinh Thon

  • Can Export Credit Agencies Help Fund Capital Intensive Projects in Emerging Industrializing Economies? Lessons and Applicability in Vietnam

    Authors: Trung Quang Dinh, Hilmar Þór Hilmarsson

JOURNAL OF ECONOMICS AND DEVELOPMENT - NATIONAL ECONOMICS UNIVERSITY
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ISSN: 1859-0012 (Print) | e-ISSN: 2815-5602 (Online)
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